Refunds & Cancellations Policy
Last Updated: 11 January 2026

Thank you for using KwikWash Limited (“KwikWash”, “we”, “our”).
This Refunds & Cancellations Policy explains how cancellations, changes, and refunds are handled when you book a car wash, valet, or detailing service through our platform www.kwikwash.co.uk.

1. Who We Are
KwikWash Limited
20 Wenlock Road
London
England
N1 7GU
Website: www.kwikwash.co.uk
KwikWash is a marketplace that connects customers with independent car wash operators, mobile valeters, and detailers (“Service Providers”).
All services are fulfilled by independent providers, not by KwikWash.

2. Customer Cancellations
Each Service Provider sets their own cancellation policy.
When you book, the cancellation rules for that provider will be displayed on their profile or during checkout.
You may be eligible for a full refund if:
  • You cancel within the provider’s allowed cancellation window (usually 24 hours or more before the appointment).
You may NOT be eligible for a refund if:
  • You cancel late (after the provider’s allowed window).
  • You do not show up for the appointment.
  • The provider has already travelled for a mobile wash, and travel costs have been incurred.
Refund eligibility depends on the Service Provider’s policy.

3. Rescheduling Your Booking
You may reschedule your appointment if:
  • It is still within the provider’s allowed modification window
  • Another time slot is available
If the modification window has passed, your appointment may be treated as a cancellation.

4. Service Provider Cancellations
If your Service Provider cancels your appointment:
  • You will receive a full refund
  • You will be invited to rebook with another provider
  • KwikWash may take action if repeated cancellations occur from the same provider
You will never be charged if the cancellation comes from the provider.

5. Unsatisfactory Service or Complaints
If you are unhappy with the service you received, you must contact KwikWash within 24 hours of the appointment.
We may request:
  • Photos
  • A description of the issue
  • Any communication with the provider
KwikWash will investigate and may offer one of the following resolutions:
  • A re-clean arranged with the provider
  • A partial refund
  • A full refund in appropriate cases
KwikWash reserves the right to make the final decision after reviewing the case.

6. Refund Processing Times
If a refund is approved:
  • Payments may take 3–10 business days to appear in your account, depending on your bank or card issuer.
  • Refunds will be issued to the original payment method used for the booking.
KwikWash cannot expedite bank processing times.

7. No-Show Policy
A no-show occurs when:
  • The customer is not present at the agreed time
  • The vehicle is not accessible
  • The provider cannot complete the service due to customer unavailability
No-shows are typically non-refundable.

8. Incorrect Information Provided
If the booking cannot be completed because incorrect details were provided — such as:
  • Wrong address
  • Wrong vehicle type
  • Unsafe working environment
  • No access to water/electricity (where required)
The Service Provider may decline the booking, and the payment may be non-refundable.

9. Mobile Valeting Travel Fees
Some providers may charge for:
  • Travel distance
  • Parking fees
  • Congestion or ULEZ zones
These fees are non-refundable once the provider has already travelled.

10. KwikWash Platform Fee
In certain cases, KwikWash may charge a small non-refundable platform fee to cover booking and payment processing.
This fee is only refundable when the Service Provider cancels.

11. Fraud or Abuse
KwikWash reserves the right to:
  • Withhold refunds
  • Suspend accounts
  • Block further bookings
if fraudulent activity, misuse, or policy abuse is suspected.

12. Contact for Refund Queries
If you need help with a refund or cancellation, please contact us:
support@kwikwash.co.uk
www.kwikwash.co.uk
KwikWash Limited
20 Wenlock Road
London
England
N1 7GU

Our team aims to respond within 24–48 hours.