Privacy Policy
Last Updated: 11 January 2026

KwikWash Limited (“KwikWash”, “we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and transparently.

This Privacy Policy explains how we collect, use, store, and protect your information when you use our website www.kwikwash.co.uk, our mobile applications, and our booking platform (collectively, the “Platform”).

By using the Platform, you agree to the terms of this Privacy Policy.

1. Who We Are
KwikWash Limited
Registered Office: 20 Wenlock Road, London, England, N1 7GU
Website: www.kwikwash.co.uk
KwikWash operates as an online marketplace connecting customers with independent car wash providers, mobile valeters, and detailers (“Service Providers”).
We act as a data controller for customer information and a data processor in limited cases when handling information on behalf of Service Providers.

2. Information We Collect
We collect the following categories of data:
A. Information You Provide Directly
  • Name
  • Email address
  • Phone number
  • Account login details
  • Vehicle information
  • Booking details
  • Address/location for mobile washes
  • Payment information (processed securely by third-party payment providers)
B. Information Collected Automatically When you use our Platform, we may collect:
  • IP address
  • Device type
  • Browser type
  • Pages visited
  • Time spent on each page
  • App usage data
  • Location data (with your permission)
C. Information from Service Providers
If you book services, Service Providers may share:
  • Appointment status
  • Completion notes
  • Customer service or issue reports
  • Before/after service photos (where applicable)
D. Cookies & Tracking Technologies
We use cookies to:
  • Improve user experience
  • Analyse performance
  • Enable secure login
  • Personalise content
You may disable cookies in your browser settings.

3. How We Use Your Information
We use your data to:
  • Process bookings and payments
  • Create and manage your KwikWash account
  • Communicate confirmations, reminders, and updates
  • Connect you with Service Providers
  • Provide customer support
  • Improve Platform performance and functionality
  • Send promotional offers (only with your consent)
  • Detect fraud or misuse
  • Comply with legal obligations

4. Sharing Your Information
We may share your data with:
A. Service Providers
To complete your booking, your chosen Service Provider receives:
  • Name
  • Booking details
  • Vehicle information
  • Service location
  • Contact details (phone/email)
B. Payment Processors
Trusted third parties handle your payments securely.
KwikWash does not store full card details.
C. Technology & Analytics Providers
Including hosting, CRM tools, SMS/email services, and analytics.
D. Legal & Regulatory Authorities
Where required by law or to protect our rights.
We do not sell your personal data to third parties.

5. How We Protect Your Data
We implement industry-standard security measures including:
  • Encryption
  • Secure servers
  • Firewalls
  • Regular vulnerability checks
  • Strict access controls
Despite best efforts, no system is 100% secure.
You are responsible for safeguarding your password.

6. Data Retention
We retain personal data only as long as necessary to:
  • Provide our services
  • Comply with legal or tax obligations
  • Resolve disputes
  • Enforce agreements
Inactive accounts may be deleted after 36 months of no activity.

7. Your Rights
Under UK GDPR, you have the right to:
  • Access your personal data
  • Request corrections
  • Request deletion (“right to be forgotten”)
  • Restrict processing
  • Object to processing
  • Data portability
  • Withdraw consent at any time
To exercise your rights, contact us at:
privacy@kwikwash.co.uk
We aim to respond within 30 days.

8. Children's Privacy
KwikWash does not provide services to children under 18.
We do not knowingly collect data from minors.

9. International Transfers
Some of our third-party providers may store data outside the UK or EU.
We ensure all transfers comply with UK GDPR through:
  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Equivalent safeguards

10. Links to Third-Party Websites
Our Platform may link to external sites.
KwikWash is not responsible for their privacy practices.

11. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Updates take effect when posted on www.kwikwash.co.uk.
Continued use of the Platform indicates acceptance.

12. Contact Us
For questions about this Privacy Policy or your data: privacy@kwikwash.co.uk
www.kwikwash.co.uk
KwikWash Limited
20 Wenlock Road
London
England
N1 7GU